Teakwood products are proven to live up to high standards. We always do our best to take care of our customers delight in the most fair and reasonable manner. Therefore, we provide you an option to return or exchange the product in case it failed to meet your expectations
Important Conditions for Return/Exchange requests
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
- Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team or the desired product or size is in stock.
- In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
- ALL ITEMS BOUGHT FROM THE CLEARANCE SALE SECTION ARE NOT ELIGIBLE FOR RETURN/ EXCHANGE/ REFUNDS!
- A return and exchange request can be placed only once for any order.
- In case any return/exchange request is rejected basis physical quality check by Teakwood Leather team, the customer is not eligible for the return-refund or exchange request. In an event he/she wants to use the sent the merchandise, Teakwood Leather will courier the merchandise on the required address, however the cost of logistic and handling (to be intimated at the time of courier) to be borne by the customer and to be paid in advance to the Teakwood Leather team. In case of failure of the logistic cost paid in advance, Teakwood Leather will not ship the product.
Following products are not eligible for return:
- Any product that is returned without all original packaging/ labels and all other items originally included with the product at the time of delivery.
- Products sold/used from clearance section.
- Any item that have been used/ worn or washed.
- We may ask you to share images of the item/packaging to facilitate the return process.
How do I return/exchange an item?
Products can be returned or exchanged within 7 days from the date of delivery of orders.
If you wish to place an return or exchange request. kindly do so on- https://apps.returnprime.com/teakwoodleathers.myshopify.com/ in your Order Id and mobile number used to placed the order.
If an exchange or return request is made post 7 days from the date of delivery, the system will not accept the request. Once a return/exchange request is successfully placed, our team will monitor the request and if all conditions are fulfilled, we will arrange a reverse pick.
How will I receive my refund?
- Refund's will be processed from the date of returned/exchanged items being received in our warehouse and have been intimated to the customer that are eligible for refund request.
- All Refunds for Prepaid orders shall be done in the source account.
Note:- Any Shipping/COD charges incurred at the time of placing the order will not be refunded.